In autumn 2025, the San Michele Museum of the First World War in Savogna d’Isonzo hosted a pilot accessibility test as part of the DATIS project. The activity evaluated how well the museum’s advanced digital tools, such as VR headsets, interactive screens, and 3D models, support visitors with cognitive disabilities in understanding and enjoying historical content.
The test was carried out by project partner Coop Mosaico and involved adults with cognitive impairments. The Department of Political and Social Sciences (DISPES) at the University of Trieste conducted qualitative interviews, and Beletrina provided expertise in digital accessibility.
Participants assessed the digital tools based on clarity, logic, readability, and emotional impact, using an easy-to-read questionnaire supported by pictograms and rating icons. Their feedback revealed both the museum’s innovative use of technology and some challenges. For example, users identified issues with colour contrast, complex menus, lack of audio guidance, and limited simplified content.
The results will contribute to the DATIS project’s cross-border report on digital accessibility, focusing especially on cognitive accessibility and offering practical recommendations for improving digital heritage content.
As project coordinator Maša Malovrh notes, “When digital environments become accessible, they also become more human—they tell stories everyone can experience.”
The DATIS project, led by Beletrina and uniting seven partners from Slovenia and Italy, continues to promote digital inclusion in tourism through research, audits, user testing, and training. Its final outcomes—a multilingual handbook, strategic guidelines, and the upcoming DATIS portal—aim to make accessibility a core value of modern tourism.
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